Here you will find everything you need to know about repairing and maintaining your home from how to report repairs to personalising and decorating your home.

The quickest and easiest way is to report a repair online at any time of the day is by using our repair reporting tool.


Alternatively you can report a repair in the following ways:

By telephone: 03333 204555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies

In person: at any of our offices

In writing: Progress Connect, Progress Housing Group, Sumner House, 21 King Street, Leyland, Lancashire, PR25 2LW

Report a repair to your estate caretakers

Does the problem you are reporting relate to a communal area or concern your neighbourhood? If so then it could be a job for our Estate Caretakers.  


Find out more about repairs:

We have a responsibility to keep your home in good repair but there are some things you are responsible for too. If you find something which needs fixing then please check who is responsible for repairing it.

We offer a cash back service to tenants who decide to carry out their own repairs instead of logging a job with us. Find out more.

It is necessary for us to undertake regular maintenance work so that we can keep your home safe and ensure it is a good place to live. This work ranges from painting external woodwork to replacement kitchens and bathrooms. Find out more about our planned maintenance.

We provide an aids and adaptations service to help meet the housing needs of people with disabilities. Click here to find out more about the different types of adaptations available and how to request an improvement.

We encourage tenants to decorate their home and to make it somewhere that they enjoy living but we must give our approval for any significant improvements you wish to make. Find out what to do if you want to improve your property.

We need to prioritise repairs so that we can help the people who are most at risk of injury or who are suffering the most disruption because of a fault.

Click here to check the priority status of your repair.

If you’ve been struggling to get enough cash together to make some home improvements then our match funding initiative will be music to your ears. Find out more.