Every independent living scheme has an independent living coordinator who works either part-time or full-time. The independent living coordinator is there to ensure the safety and wellbeing of tenants and to provide a link with doctors, families, friends, housing teams, and any other support services needed.
The independent living coordinator will keep in contact with you, according to your preference, either by personal visit or via the intercom system. If an emergency arises and the independent living coordinator is unavailable, the call will transfer to our 24-hour Alarm Response Centre, where assistance will be summoned.
During your first week, your independent living coordinator will visit you to welcome you to your new home and tell you everything you need to know about living in independent living accommodation.
The independent living coordinator will explain:
- The facilities available within the scheme
- How to use the alarm system
- How to use the laundry facilities provided
- How to use any keys supplied
- Any health and safety procedures
- What to do in the case of a fire
- How to check equipment, such as the alarm and pendant
- Our service standards and help with any queries or complaints.
You can expect the following service from your independent living coordinator:
- A call, according to your preference, either by personal visit or intercom (there is a minimum level of service that will be explained to you)
- Response to emergencies within working hours and liaison with appropriate agencies
- Equipment checks
- Keeping your personal data up-to-date through support plans
- Assistance to organise social activities
- An individual support plan and risk assessment to assess your needs within a month of your moving in.