Tenants' Talk | Progress Housing Group

Tenants involved in the Tenants' Talk volunteer their time to help Progress Housing Group to hear the voice of our tenants.

Each Tenants’ Talk has a specific theme.

	Date: 9 April 2025
	Accessible communication meeting summary
What we talked about	what makes good and bad written correspondence looked at samples of correspondence from other organisations looked at proposed rent statement letter for Progress Housing Group and RWP tenants made suggestions on ways to improve the layout for both versions of the rent statement this will be a big project but it is a very positive step forward
Next steps	the rent statement letter templates will be amended and shared with tenants for further comment. the feedback has been included in the accessible communications training guidance. the new template will be used as format for all Progress Housing Group and RWP letter template