Tenants' Talk | Progress Housing Group

Tenants involved in the Tenants' Talk volunteer their time to help Progress Housing Group to hear the voice of our tenants.

Each Tenants’ Talk has a specific theme.

Accessible communication meeting summary

We met in April 2025 to talk about accessible communications.

This is what we talked about.

What we talked about

what makes good and bad written correspondence
looked at samples of correspondence from other organisations
looked at proposed rent statement letter for Progress Housing Group and RWP
tenants made suggestions on ways to improve the layout for both versions of the rent statement
this will be a big project but it is a very positive step forward

Next steps

the rent statement letter templates will be amended and shared with tenants for further comment.
the feedback has been included in the accessible communications training guidance.
the new template will be used as format for all Progress Housing Group and RWP letter template

Have your say

Tell us your views on our services and current areas of focus.

Customer Voice Shaping Services Strategy (PDF)