If you would like to move out of your property, you must give us four weeks' written notice. We ask that you complete our termination form, which we can send or email you as soon as you know you want to give us notice to terminate your tenancy.
During these four weeks, we will arrange a pre-termination inspection.
Arrange a pre-termination inspection
During your four-week notice period, we will arrange a pre-termination inspection. When you move out, you should remove all your personal belongings. The house and garden should be left in a clean and tidy condition. We will charge you if we must remove any of your belongings or clear your rubbish.
However, if you believe that you have some fixtures such as carpets, curtains or blinds that are in good serviceable order and you would like to leave them for the incoming tenant (this doesn’t apply to electrical or gas appliances, you will have to dispose of these yourself) you would need to get permission from your Housing Team by agreeing to have a pre-termination inspection (PTI) carried out during which you can get permission to leave items agreed with your area housing officer.
If this process is completed, you will not be recharged for any items agreed to be left. However, if you do not obtain permission, you will be recharged, so please don’t assume you can leave items without authorisation.
It is important to repair any damage or reinstate any alterations you have made before handing in your keys, or you will be recharged.
Before leaving the property, you must pay all your rent and other charges.
Don’t forget to cancel milk and other regular deliveries, transfer your TV Licence, and complete a post redirection form at the Post Office.
Ending a tenancy in the event of a death
We realise that a relative or close friend’s death is difficult and emotional. We will be as sympathetic and supportive as possible during this bereavement period. However, we would appreciate you letting us know when a tenant has died as soon as possible. You will need to let us know the date of death and give details of the person dealing with the deceased’s estate. It would also help if you could let us know who will remove the deceased person’s belongings. The tenancy does not automatically end as soon as a tenant dies.
Once notified, we will apply the four-week notice period, as stated in the tenancy agreement; the rent will be due during this period. If the keys are returned before the end of the notice period, and we are able to process the property to achieve a relet before the notice period ends, we will adjust the notice period and, therefore, any debt to reflect this. You should also be aware that any housing-related benefit cannot be claimed during this time, and rent will have to be paid for from the deceased’s estate.
We understand that making the necessary arrangements and clearing the property may take some time. If this is going to take longer than four weeks, please let us know. If any items have been left behind in the property when the keys are returned to us, we will dispose of them; we may recharge the estate for this service.
However, if you believe that you have some fixtures such as carpets, curtains or blinds that are in good serviceable order and you would like to leave them for the incoming tenant (this doesn’t apply to electrical or gas appliances, you will have to dispose of these yourself) you would need to get permission from your Housing Team by agreeing to have a pre-termination inspection (PTI) carried out during which you can get permission to leave items agreed with your area housing officer.
If this process is completed, there will be no recharges for any items agreed to be left. However, if you do not obtain permission, you will be recharged. Please don’t assume that you can leave items without authorisation. If any rent arrears are outstanding, or if the account is in credit, we will notify the person(s) dealing with the estate of the deceased of the amount so that they can settle the account out of any funds left by the deceased or add the credit to the estate.
If there are insufficient funds to clear the debt, we will respond sympathetically, and in some circumstances, the debt may be written off. The deceased person’s relatives or friends are not responsible for settling outstanding arrears unless they are dealing with the estate. We would not expect people in this situation to suffer financial hardship by settling such arrears.
If you have any queries about how to deal with tenancy matters on the death of a relative or friend, please contact us at 0333 320 4555.
Taking over a deceased spouse or partner's tenancy
If you are the deceased’s wife, husband or civil partner, you should be able to take over the deceased’s tenancy. This is called succession and is where a tenant has died, and their tenancy is taken over by another person who is legally entitled to do so.
In most cases, you will be able to succeed in a housing association tenancy if:
The tenancy could not be transferred again if your deceased partner or spouse was a successor. The only exception is when there is a joint tenancy and one of the tenants has died. In this case, the remaining tenant continues with the tenancy as a sole tenant.
We may allow succession to take place or offer a new tenancy where there is no legal right to it in these two circumstances:
Please remember that where there is no legal right to succeed, we have absolute discretion regarding whether we allow succession to occur.
If you succeed in a tenancy and you were not the spouse or civil partner of the deceased tenant, and you would be under-occupying the property by at least one bedroom (or two-bed spaces), we may require that you move to more suitable accommodation.
Under new government rules, you will also receive a reduction in Universal Credit. This reduction will be higher the more bedrooms you under occupy.
If you feel you have the right to succeed to a tenancy, then you must put your request in writing. You will need to provide a copy of the previous tenant’s death certificate. We can arrange for the certificate to be copied at no cost if you have the original.
If you are the husband, wife or civil partner of the deceased tenant, we will need to see a copy of your marriage or civil partnership certificate (or other evidence of your marriage or civil partnership).
If we require any further information, you will be contacted directly.
Succession and assured shorthold tenancies
There is no right of succession to an assured shorthold tenancy.
An assignment is the transfer of a tenancy to someone else and is not allowed except where a court orders it or with our written consent. In two instances, we will give written permission to assign a tenancy to someone else. They are:
Applying to have a tenancy assigned
Please remember, unless a court has ordered your tenancy to be assigned or you are undertaking a mutual exchange, you do not have the legal right to assign your tenancy. To apply for an assignment of your tenancy, please put your request in writing, explaining the reasons for your request fully. If you have a court order, we will need to have a copy of the order.
There are some circumstances where it is unlikely we will allow an assignment of a tenancy. These are:
If the person you are asking your tenancy to be assigned to does not meet:
However, a Progress Housing Group employee will discuss any issues of concern with you. If you assign a tenancy to someone else without getting a court order or our written consent first, we may commence legal action to recover possession of the property.
Get help from our friendly Customer Contact Team.
