Please email incomecollectionteam@progressgroup.org.uk or call 0333 320 4555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies.
We can offer a lot of support and advice to help you clear your rent arrears and remain in your home.
When you make contact with us we will discuss your household budget and the debts that you may have. Our Tenancy Sustainability Team will agree on a realistic repayment plan so that you can clear your rent arrears.
The Tenancy Sustainability Team can also help you with:
We can also give you details of other organisations that may be able to help and support you.
Increasing your income or dealing with debt
Whatever your money troubles, it is really important that you don’t ignore them; debt won’t go away. Our Tenancy Sustainability Team offers free and confidential advice to help you with your money matters. They can help with:
They can also give you the details of other organisations that may be able to help and support you.
If you need additional information from trusted local services about a wide range of local health and community services, please check with your local council.
If you are in rent arrears, we will contact you to agree on a way of clearing the debt. The speed at which arrears are cleared depends on your ability to pay.
We can help you to clear your arrears and remain in your home.
Action for non-payment of rent
If you fail to pay your rent and do not agree with us to clear your arrears, then there may be no alternative but to begin proceedings to remove you from the property.
Free independent tenant wellbeing and support service
Free, confidential and independent mental health and wellbeing support with money, practical and relationship issues.
Your wellbeing and mental health are a priority to us, and we are keen to ensure that our tenants have somewhere to turn when times are tough.
We have partnered with Life & Progress, an independent mental health and wellbeing provider, to launch a free, confidential and independent mental health and wellbeing service called Tenant Care.
You can access practical information, resources, and counselling to help you balance your work, family and personal life.
Life & Progress is a fully-funded support and well-being service providing free, independent and confidential information and advice to tenants. They can help you with:
• Debt management and financial advice
• Legal, childcare, financial/tax advice (limited to 1 call per tenant per year)
• Emotional support from fully trained and qualified counsellors.
The service is available 24 hours a day, every day, by freephone on 0330 094 8845, email, instant messaging and online. More information is available on their website, www.tenantcare.co.uk.
Please use the following to access their online service Username: progressgroup Password: tenant
