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Help with rent worries and debt

If you are finding it hard to pay your rent, then please let us know. Our friendly team are here to help.

You can speak to a live chat advisor on our website or call 0333 320 4555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies.

We can offer a lot of support and advice to help you clear your rent arrears and remain in your home.

When you make contact with us we will discuss your household budget and the debts that you may have. Our Tenancy Sustainability Team will agree on a realistic repayment plan so that you can clear your rent arrears.

The Tenancy Sustainability Team can also help you with:

  • Claiming benefits
  • Energy efficiency and reducing your bills
  • Budgeting advice.

We can also give you details of other organisations that may be able to help and support you.

Whatever your money troubles, it is really important that you don’t ignore them; debt won’t go away. Our Tenancy Sustainability Team offers free and confidential advice to help you with your money matters. They can help with:

  • Claiming benefits
  • Reducing energy bills and saving money
  • Budgeting.

They can also give you the details of other organisations that may be able to help and support you. 

If you need additional information from trusted local services about a wide range of local health and community services, please check with your local council.

If you are in rent arrears, we will contact you to agree on a way of clearing the debt. The speed at which arrears are cleared depends on your ability to pay.

We can help you to clear your arrears and remain in your home.


If you fail to pay your rent and do not agree with us to clear your arrears, then there may be no alternative but to begin proceedings to remove you from the property.