The Scrutiny Pool
The Scrutiny Pool is made up of tenants from across the Group. It completes reviews on different areas of the organisation to identify what we do well and make recommendations for improvements in areas where we could do better.
The Pool undertakes a range of activities including surveys, call listening and interviews with staff. Members then meet with staff to discuss their findings and produce action plans to implement their recommendations.
For more information or to become part of the Scrutiny Pool, please contact our Progress Involvement Team.
Click on the arrows to the right to view the reports and action plans for each review.
You can also see the minutes from previous quarterly meetings in the relevant section below.
The scrutiny pool identified that Progress Lifeline is a valuable service that is looking to increase the number of customers it has. Currently low numbers of PHG general needs and supported living tenants access the service. It would be beneficial for customers and the service if more people accessed the Lifeline service. The more customers the service has, the more cost effective it can be in ensuring that a quality service is delivered at an affordable price.
You can find the final report and the action plan from the Pool's recommendations here.