Kitchen replacements | Progress Housing Group

Having a new kitchen fitted may be exciting, but it may also seem like a daunting process. Below we explain in a few simple steps, what usually happens when we put in a new kitchen.

We want to provide you with your new kitchen with as little disruption and inconvenience to you as possible. Normally, your new kitchen will be completed within seven working days.

Timescales

We replace kitchens based on their age and condition, which are monitored through our stock condition surveys. If we identify that your home needs a new kitchen, we may arrange a visit to inspect your home before confirming any needed work. If your home does need work, we will notify you in advance and explain what will happen and when.

Next steps

If we need to replace your kitchen:

a technical officer and kitchen surveyor will visit your home to measure up the kitchen.
we will give you a date for when the work will take place.
if the kitchen programme is fully booked up to six weeks in advance, we will send you a letter with a date and this can be changed if that date is not good for you.
our contractor will carry out an asbestos survey before the works can be done.

Colour choices

During the visit to measure the kitchen, you will be able to choose the colour for your new tiles and flooring from the following:

Tiles: white, cream or grey. These are 150mm x 150mm tiles.

Lino flooring: autumn beige, silver birch, ash grey or elmwood.

Kitchen units: haze grey, warm grey, country oak or cool white.

Worktop colours: tippo grey, planked oak, tarrazzo white or tippo white.

We will write your choices down in a letter and you will sign it in agreement. The letter also states what work is done on which days over a period of seven days.

Choosing your own colours

If you wish to use your own choice of colours for tiles and flooring, we will not be able to fit these. You must arrange for a professional to fit these for you at your own cost.

Before the installation starts

Before we start work on your kitchen, please empty all your kitchen units and clear all your worktops. We also ask that you move your large kitchen appliances, such as your fridge and washing machine, if possible. We can help with clearing your kitchen. However, we take no responsibility for any damages to your personal belongings.

Here is an outline of the works that will be carried out:

Day 1

Remove your existing kitchen cupboards.
Check the electric installation in your kitchen and upgrade it if required.
Repair damage like cracks, holes, or missing chunks in plaster walls.

Please note, the kitchen will have no working taps or plug sockets on this day. But you will still be able to use taps in the bathroom and plug sockets in other rooms.

Day 2

Install your new kitchen cupboards, worktops and sink unit.

Day 3

Plaster and tile your new kitchen.

Day 4

Paint the walls and ceiling in the kitchen.
Install electrical sockets.

Day 5

Finish any painting work from day 4.

Day 6

Prepare the floor for new flooring.
Reinstate your large appliances.

Day 7

Install your flooring – this is usually water-resistant lino.

The above information is a guide only, these are subject to change depending on workloads and the size of the kitchen.

Our promise to you

Health and safety

We will make sure all the works are completed in a safe manner.

Competency

We will make sure all our employees and contractors are expert and competent in the work they do.

Noise and dust

We will try to keep the amount of noise and dust created whilst carrying out the work in your home to a minimum.

Cleanliness and tidiness

We will try to keep any waste and mess created whilst carrying out work in your home to a minimum.

Communication

We will tell you if there are any changes to the work we are planning in your home, including any changes to when the work will be carried out.
If you have any questions or issues before, during or after works have been completed, please call the Customer Contact Centre on 0333 320 4555.

Access to your home

We will need access to your home between 8am and 5pm on the days the works will be carried out.
We may need to have access to your home to carry out checks before the works will be carried out. This will be to carry out checks like an asbestos survey or other work like changes to your electrics or wallpaper stripping.
We will need to access all the rooms in your home to carry out electrical safety tests and any follow up repair works.

Completion of works

We would like to hear what your thoughts are about the works completed in your home. This will help us to learn what we have done well as well as what could be improved. Once the work is completed, we will send you a questionnaire. It would be helpful if you could spend a few minutes to do this.